Privacy & Policies

Welcome to Patchesmaker.ca. We value your privacy. This Privacy Policy explains how we handle your personal information when you visit our website, ask for a quote, or place an order for custom patches.

As a Canadian custom patch manufacturer, we follow Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA). By using our website or services, you agree to the practices described here.

We collect information to provide our services safely and efficiently. The types of information we may collect include:

When you interact with us, we may collect:

• Full name
• Email address
• Phone number
• Billing address
• Shipping address
• Company name (if applicable)
• Order specifications
• Uploaded design files
• Communication records

We use trusted third-party payment providers to securely process payments. We do not keep full credit card details on our servers. Payment providers collect the billing information needed to complete your transaction.

When you visit our website, we may automatically collect:

• IP address
• Browser type
• Device type
• Pages visited
• Time spent on pages
• Referral source
• Cookies and analytics data

This information helps us improve website performance and user experience.

We use the information we collect for legitimate business purposes, including:

• Processing and fulfilling orders
• Providing quotes and responding to inquiries
• Delivering digital proofs and production updates
• Managing customer accounts and order history
• Sending shipping confirmations and tracking information
• Improving website functionality and services
• Preventing fraudulent transactions
• Complying with legal obligations

We never sell, trade, or rent your personal information to third parties for marketing.

Under Canadian privacy law, we collect and process personal information based on:

• Your consent
• Fulfillment of contractual obligations
• Legal requirements
• Legitimate business interests

By submitting your information through our website, you provide consent for its collection and use as outlined in this policy.

We use cookies and similar technologies to improve your browsing experience. Cookies help us:

• Remember user preferences
• Analyze website traffic
• Improve website performance
• Optimize marketing efforts

You can change your browser settings to block cookies, but some website features may not work properly.

We only share your information when needed to run our business. This may include:

• Shipping and courier partners
• Payment processors
• Website hosting providers
• IT service providers
• Legal authorities, when required by law

All third-party service providers are required to protect your information and use it only for the services they provide to us.

We never sell your data to anyone.

We use reasonable administrative, technical, and physical measures to protect your personal information from:

• Unauthorized access
• Disclosure
• Loss
• Misuse
• Alteration

These measures include secure servers, encrypted connections (SSL), limited access to data, and internal data protection practices.

While we implement strong security measures, no method of online transmission is completely secure. We cannot guarantee absolute security, but we continuously work to protect your information.

We retain personal information only for as long as necessary to:

• Fulfill your orders
• Maintain business and financial records
• Comply with tax and legal requirements
• Provide reordering convenience

When we no longer need your information, we securely delete it or anonymize it.

As a Canadian resident, you have the right to:

• Request access to your personal information
• Request correction of inaccurate or outdated data
• Withdraw consent (where applicable)
• Request deletion of information where legally permissible

To use these rights, contact us using the details below. We may ask you to verify your identity before we process some requests.

If you visit our website from outside Canada, your information may be processed in Canada or in other countries where our service providers work. By using our services, you agree to these transfers, which are protected by appropriate safeguards.

Our website may have links to other websites. We are not responsible for their privacy practices, policies, or content. Please review their privacy policies before sharing your personal information.

Our services are for business owners, brands, organizations, and people aged 18 or older. We do not knowingly collect personal information from children under 13. If we find out we have collected such information, we will delete it right away.

With your permission, we may send you updates about promotions, new services, or company news. You can unsubscribe from marketing emails anytime by clicking the “unsubscribe” link in the email or by contacting us.

We may update this Privacy Policy from time to time to reflect changes in laws or our business practices. We will post updates on this page with a new “Last Updated” date.

We suggest you check this policy regularly.